Case Studies

Austar Case Study
Case study about a regional pay tv operator using SupportPoint.

Last Updated: 19 March 2009
Adobe Acrobat Document - 92Kb

Dept of Juvenile Justice
Case study about a government department's use of SupportPoint.

Last Updated: 19 March 2009
Adobe Acrobat Document - 89Kb

Eraring Energy Case Study
Case study about an electricity utility that uses SupportPoint.

Last Updated: 19 March 2009
Adobe Acrobat Document - 91Kb

Health Insurance Case Study
Case study about a health insurance provider using SupportPoint in the call centers.

Last Updated: 19 March 2009
Adobe Acrobat Document - 98Kb

HP Case Study
Case Study about HP's use of SupportPoint

Last Updated: 19 March 2009
Adobe Acrobat Document - 80Kb

HP Case Study - Bersin
HP Case Study by Bersin & Associates

Last Updated: 19 March 2009
Adobe Acrobat Document - 1.96Mb

RMIT University Case Study
Case study about a university's use of SupportPoint.

Last Updated: 19 March 2009
Adobe Acrobat Document - 88Kb

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Bersin Case Study

A leading e-learning analyst firm examines a global implementation of a performance support system for CRM.

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