Bersin & Associates Case Study highlights Panviva's SupportPoint, used by HP to drive award winning on-demand learning initiative

New York - 12th Feb 2007

Electronic Performance Support System Brings HP an Honorable Mention for Technology Excellence in Bersin & Associates' Learning Leaders Program

Panviva, a leading provider of performance support solutions, announced the availability of a detailed case study, written by Bersin & Associates, on the use of Panviva's SupportPoint, an electronic performance support system, by HP, one of the world's largest IT companies. The 30-page case study highlights how HP uses SupportPoint as the foundation for an innovative on-demand learning solution designed to meet the dynamic training challenges of its global salesforce. The complete case study is available at www.newwavelearning.co.uk .

HP also received an honorable mention for technology excellence in Bersin & Associates 2006 Learning Leaders Program. The recognition was based on the significant business results achieved by HP's use of the SupportPoint as part of a transformational initiative of its IT and sales organizations.

Panviva's SupportPoint is an electronic performance support system (EPSS) that provides fast, targeted access to structured documentation about complex systems, processes, and products. With efficient, on-demand access to vast information resources, employees get the answers they need to do their jobs and provide top-notch customer support.

HP's primary purpose in choosing an EPSS was to enhance its sales team's use of a CRM system and other associated sales tools, as well as to elevate overall compliance with business processes. Ultimately, the use of SupportPoint saved HP millions of dollars in documentation costs, travel, and third-party training, yielding full ROI for the EPSS in a relatively short time period.

"HP faced a challenge encountered by many organizations when rolling out enterprise-wide applications. The company had to ensure rapid adoption of the new CRM system, while minimizing the time the sales force spent in traditional classroom training," said Chris Howard, principal analyst with Bersin & Associates, a research and advisory firm focused on enterprise learning and talent management.

"Through the use of an EPSS, HP incorporated CRM training into the day-to-day workflow of its sales professionals. Rather than relying on expensive and time-consuming classroom training, the company built critical learning into the context of employees' jobs and sales processes. Such an approach benefits employee productivity, work quality, and the bottom line."

About Panviva and SupportPoint
SupportPoint is Panviva's flagship performance support solution, delivering fast, targeted access to structured documentation about systems, processes, and products. SupportPoint accelerates user adoption and compliance, and reduces training and support costs by offering personalized, context-sensitive, self-service support that delivers know-how at the moment-of-need. More than 50,000 users around the world rely on SupportPoint across a broad range of industries, including manufacturing, insurance, distribution, telecom, utilities, and government. For more information, visit www.SupportPoint.com.

About Bersin & Associates
Bersin & Associates is the only research and advisory consulting firm focused solely on research in enterprise learning and talent management. Bersin & Associates' WhatWorks® research and research-based services are designed to deliver actionable direction and to help improve operational effectiveness and business impact. For more information, go to www.bersin.com.