Considerations towards a comprehensive learning strategy
The truth is that both LMS and LCMS technologies are the cornerstones of any comprehensive learning strategy..... the goal of this paper is to bring the two systems together and help clarify the value that each brings to an overall learning efficiencies plan that can help create success and learning revolution to organisations for years to come.

Last Updated: 19 March 2009
Adobe Acrobat Document - 240Kb

Contact Centre White Paper
The Truth about agent training and turnover in contact centres - how to boost employee competency and customer satisfaction without busting the budget.

Last Updated: 19 March 2009
Adobe Acrobat Document - 93Kb

Human Capital Analyitcs
Measuring the People Process from Recruitment to Retirement.

Last Updated: 19 March 2009
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Human Capital Contribution Model
A Systematic Approach for Learning Organisations to Assess Needs, Effectiveness, Business Results, ROI and Profit Impact.

Last Updated: 19 March 2009
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Improving System Adoption and Compliance with Performance Support
If you’re like most executives, you make decisions to invest in new processes and applications to help your organization become more efficient and maintain a competitive edge. And, like most executives, you feel the pain when employees fail to use the new applications and follow the new processes.

Last Updated: 19 March 2009
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Performance Support Systems
Performance support can deliver tremendous organisational benefits. To realise these benefits, thoroughly plan and carefully consider five key factors.

Last Updated: 19 March 2009
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Sustainable learning and support in 21C enterprises
The use of electronic performance support to sustain learning, development and support for tasks, procedures and enterprise processes: a functional and financial study for managers.

Last Updated: 19 March 2009
Adobe Acrobat Document - 431Kb